Frequently Asked Questions
Everything you need to know about your second skin.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our fabrics are designed with high elasticity to provide a 'barely-there' feel, so if you are between sizes, we suggest sizing down for a snugger fit or sizing up for added comfort.
What is your return policy for undergarments?
For hygiene reasons, we only accept returns on unworn items in their original packaging with all tags attached. You have 30 days from the date of delivery to initiate a return or exchange.
How should I wash my NAKED Underwear?
To preserve the integrity of the delicate micro-fibers, we recommend machine washing on a cold, gentle cycle inside a mesh laundry bag. Always air dry; avoid tumble drying to prevent elastic degradation.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard domestic delivery takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Are your materials sustainable?
Yes, we prioritize eco-friendly production. Our signature collections use Tencel™ Modal and recycled nylon, which are sourced from sustainable forests and processed using closed-loop systems to minimize environmental impact.
Do you offer discreet packaging?
Absolutely. All NAKED Underwear orders are shipped in plain, unbranded outer mailers to ensure your privacy from doorstep to drawer.